Store Policies

Terms of Service

Please read these Terms of Service carefully before using our website or placing an order with Orlivane.

Overview

This website is operated by Orlivane. Throughout the site, the terms “we”, “us”, and “our” refer to Orlivane. By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service.

These terms apply to all users of the site, including visitors, customers, merchants, and contributors of content. If you do not agree to these terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a legal guardian to use this site.

You may not use our products, website, or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction while using our website.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or service without our written permission.

We may update, change, suspend, or discontinue any part of the website at any time without notice.

3. Product Information

We make every effort to display product descriptions, images, colors, prices, sizes, and availability as accurately as possible. However, we cannot guarantee that your device display will show product colors exactly as they appear in real life.

Product measurements may vary slightly due to manual measurement methods, fabric characteristics, and production differences. Please review the size chart carefully before placing an order.

We reserve the right to modify, update, or discontinue products at any time without notice.

4. Pricing and Payment

Product prices are subject to change without notice. We reserve the right to correct pricing errors, product information errors, or order errors at any time.

Payment must be completed at checkout before your order can be processed. Available payment methods will be shown at checkout. All payments are processed securely through our payment providers.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including product availability, suspected fraud, incorrect pricing, incorrect product information, payment issues, or delivery restrictions.

6. Shipping and Delivery

Orders are usually processed within 2–4 business days after payment is successfully completed. Standard delivery usually takes 8–12 business days after shipment.

Delivery times are estimates and may be affected by carrier delays, customs inspections, weather conditions, holidays, high order volume, incorrect address information, or other circumstances beyond our control.

Once your order ships, tracking information will be sent to the email address used at checkout.

7. Returns and Exchanges

Eligible items may be returned within 30 days of delivery, provided they are unworn, unwashed, unused, and in their original condition.

Please contact us before sending any item back. Items returned without prior approval may not be accepted.

Return shipping costs may be the responsibility of the customer unless the item received was incorrect, damaged, or defective.

8. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our website.

You are responsible for ensuring that your shipping address, billing information, email address, and contact details are correct before completing your order.

9. Promotions and Discounts

Promotional offers, discount codes, free shipping offers, and sale prices may be subject to specific terms, conditions, and expiration dates.

Discounts cannot always be combined with other offers unless clearly stated. We reserve the right to modify or cancel promotions at any time.

10. Third-Party Services

Certain services available through our website may be provided by third parties, including payment processors, shipping carriers, analytics providers, marketing platforms, and Shopify applications.

We are not responsible for the content, policies, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

11. User Comments, Reviews, and Feedback

If you send us feedback, suggestions, reviews, images, or other content, you agree that we may use, edit, publish, display, or share such content in connection with our business, unless prohibited by applicable law.

You agree that your comments will not violate any rights of third parties, including copyright, trademark, privacy, personal rights, or other proprietary rights.

12. Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes, to violate laws or regulations, to infringe intellectual property rights, to submit false or misleading information, to upload malicious code, or to interfere with the security features of the website.

We reserve the right to terminate your use of the website or services for violating any prohibited uses.

13. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, design elements, layout, and visual materials, is owned by or licensed to Orlivane and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content without our prior written permission.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Orlivane shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.

We do not guarantee that our website will be uninterrupted, secure, or error-free at all times.

15. Indemnification

You agree to indemnify and hold Orlivane harmless from any claim, demand, loss, liability, damage, or expense arising from your breach of these Terms of Service or your violation of any law or third-party rights.

16. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

Your continued use of the website after any changes are posted means you accept the updated Terms of Service.

Questions About Our Terms?

Contact Our Support Team

If you have any questions about these Terms of Service, please contact us by email.

Contact Information

Store Name: Orlivane

Email: philipwang9072@outlook.com

Address: 5 Rue Madame de Sévigné, 38500, France