Contact Us

Customer Care

Contact Us

We are here to help with your order, shipping, returns, sizing, and any questions about shopping with Orlivane.

How Can We Help?

Have a question about your order or need help choosing the right size? Our customer support team will be happy to assist you.

For order-related questions, please include your order number and the email address used at checkout. This helps us locate your order faster and provide accurate support.

Email Support

For order updates, shipping questions, returns, exchanges, or general assistance, please contact us by email.

Email: philipwang9072@outlook.com

Response Time

We usually respond within 24 hours on business days. During holidays, weekends, or high-volume periods, replies may take a little longer.

Order Assistance

Please include your order number, full name, checkout email, and a clear description of your request for faster assistance.

What We Can Help With

Order Status: We can help check your order progress, payment confirmation, and shipment status.
Shipping & Tracking: Contact us if you need help with tracking updates or delivery information.
Returns & Exchanges: We can guide you through the return or exchange process before you send any item back.
Sizing Help: Need help choosing the right size? Send us the product name and your measurements.
Product Questions: We can help with questions about fit, fabric, care, color, and styling details.

Before You Contact Us

  • Please check your inbox and spam folder for order confirmation and tracking emails.
  • If your order has shipped, tracking information may take 1–3 business days to update.
  • For return requests, please contact us before sending any item back.
  • For order changes or cancellations, please contact us as soon as possible before the order is shipped.
  • Please include photos if your item arrived damaged, defective, or incorrect.

Need Assistance?

We Are Happy to Help

Send us an email and our support team will get back to you as soon as possible.

Email Us

Store Information

Store Name: Orlivane

Email: philipwang9072@outlook.com

Address: 5 Rue Madame de Sévigné, 38500, France