Shipping Information

Shipping Policy

Thank you for shopping with Orlivane. Please review our shipping information before placing your order.

Order Processing Time

Orders are usually processed within 2–4 business days after payment is successfully completed. Processing time includes order confirmation, quality inspection, and preparation for shipment.

Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Timeline

Shipping Destinations

Orlivane ships to selected destinations. Available shipping options may vary depending on your delivery address and the products in your order.

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information.

Order Tracking

Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address used at checkout.

Tracking information may take 1–3 business days to update after the package has been handed over to the carrier. If you do not see your tracking email, please check your spam or junk folder first.

Shipping Delays

While we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to customs inspections, carrier delays, weather conditions, holidays, high order volume, or other circumstances beyond our control.

If your package is delayed, please contact us with your order number and we will help check the latest shipment status.

Incorrect or Incomplete Address

Please carefully review your shipping address before completing your order. If you notice an error, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address or intercept the package. Additional shipping fees may apply if a package is returned due to an incorrect or incomplete address.

Lost or Delivered Packages

If tracking shows that your package has been delivered but you have not received it, please first check your mailbox, front door, delivery area, building office, reception desk, and with neighbors or household members.

If the package still cannot be located, please contact us within a reasonable time so we can assist with checking the delivery status with the carrier.

Customs, Duties & Taxes

Any applicable customs duties, import taxes, local taxes, or carrier fees may be charged by your local customs authority or delivery carrier. These fees are not controlled by Orlivane and are the responsibility of the customer where applicable.

Need Shipping Help?

We Are Here to Assist You

If you have questions about your shipment, tracking number, or delivery status, please contact our support team with your order number.

Contact Information

Store Name: Orlivane

Email: philipwang9072@outlook.com

Address: 5 Rue Madame de Sévigné, 38500, France